A website chatbot or chat bot is a short-term software program, generally designed to run an online chat session via text or voice-to-voice, rather than giving direct physical contact with another human being. Chat Bots are popular with many online businesses and companies who use them to offer quick responses to customer inquiries and feedback. Chat Bots are also useful for those who simply want to have an on-site chat with another person. In this case, a third party is usually present and simply uses their chat bot as a means to speak with the bot.
What exactly are chat Bots? Chat Bots are automated customer service representatives which you can purchase or obtain for your website. They are made out of special web programming software which allows them to chat on any internet-connected computer. The software is generally web-based and only requires basic computer knowledge to operate. It's very easy to incorporate a chatbot into your company's website which, in turn, can provide customer service which is both personalized and highly professional in nature.
You may be wondering, what are chat bots? In short, these are computer programs that are programmed to carry out specific tasks. Most often, a bot will simply deliver pre-written responses to any questions that a customer may ask. However, they can also be much more advanced and become integral to a business or company's customer service department.
There are several different types of Chat Bots that are used across the world today. The most common type of Chat Bot which is available for on-site chat purposes is the text-to-speak variety. These are often referred to as "Bots" because they are much like real human speech. Bot operators typically use either a built-in dictionary or a database of commonly asked questions to deliver the appropriate response. In order to be able to do this, the bot has to understand the language in which it speaks. This may include vocabulary, cultural nuances, and even the way words are spelled.
Another popular type of chatbot is the self-service bot. These are often referred to as "personal bots" because they are specifically designed to perform specific tasks. For example, these could include answering basic, pre-programmed questions, browsing general internet content, or looking up specific information relevant to the customer's current needs. These chatbacks are generally much more automated than the above-mentioned variety and are commonly used within customer support centers, or more specifically within e-commerce websites.
There are many different types of Chat Bots that have been specifically designed to perform specific tasks. Bot developers can create a variety of applications from the ground up which can be programmed to cover a wide range of needs. These chat bots may be used within a wide variety of different types of communication platforms such as e-mail, text chat, IRC, and the web. In the past, the most common forms of Chat Bots were ones that simply simulated human conversation, that is, they would simply speak using appropriate language and tone while responding to messages which were sent to them.
Today's chat bots work in a completely new way. They now have sophisticated artificial intelligence which allows them to understand not only what a customer is saying, but also what the customer is asking about. The software which enables these Chat Bots to function has been completely updated in order to allow these advanced functions. Therefore, newer chat bots are able to respond to customers in a better understanding of their needs and questions in much better ways than their predecessors.
Overall, the evolution of the website chatbot has resulted in much-improved services for both businesses and consumers. Today's chatbots are far more intelligent and capable than their predecessors, and therefore able to perform in a far better manner. These improvements can be seen on a variety of different channels, including customer satisfaction, revenue levels, sales growth, marketing campaigns, and overall customer experience. It is due to these recent improvements which have made chat Bots such an important part of the overall E-business and CRM initiatives being utilized by most E-businesses around the world today.